Postage and packaging is £3.95 (£1.50 for seeds) including V.A.T on all UK orders under £75.

• For UK orders we endeavour to despatch the order the day we receive it so you get it the next day but please allow up to 7 days.
  
  
• Western European Countries - approx 5 working days from authorization: Variable based on size & weight, between £4.99 & £9.99.
  
  
• USA, Canada, New Zealand & Australia - approx 5 - 8 working days from authorization: Variable based on size & weight, from as low as £4.99.

If you can find any equivalent item shipped to you cheaper than us then do let us know, this only applies to goods supplied by a UK head shop using a tracked service. Your package is fully insured & you are guaranteed to receive your order

(Cheque clearance is required before dispatch of order).

We use plain discreet packaging.

Please note that as many of our products are hand made, colours and designs do vary slightly. All sizes given on GrowHigh.co.uk are approximate. If you have very specific requirements, please email us before ordering.

Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.

In the unlikely event that the goods you receive from us are faulty or of the wrong specification, please notify us immediately and we will arrange a refund or exchange of the goods. The refund will be carried out as soon as the goods have been received and checked.

In the case of validated returns, return postage and insurance costs will be refunded.

Unfortunately, no refund or exchange can be given for used products. Any used products returned will be disposed of upon receipt.

With GrowHighs 100% no hassle guarantee & in accordance with the law, you have a 7 day "cooling off period" from the date of your order in which you have the right to cancel your purchase and receive a full refund. Should you choose to cancel within this period we will refund your payment in full including postage if the item has not been sent. This does not affect and is in addition to your statutory rights as a consumer.

We will exchange or refund payment within 14 days after receipt of items. When returning items, please ensure they are securely packed and obtain a 'proof of posting' certificate from your Post Office or carrier.

All deliveries are subject to authorisation of your payment.